In a faculty meeting today, a student rep voiced a concern that he found many personal files stored in the My Document file of lab computers. He felt that some of these files were quite personal and not the kind of thing one would want to leave on public computer. This is a super bad idea, and is technically against the Computer Use Policy. Yes I know we all read that and have just forgotten :) I have moved all of these files to a thumbdrive and am keeping it in the SCS office for 30 days. After the 30 days I will securely delete all of them.
Have you gotten an email that is some variation on this?
"Dear Small business owner,
If ECS (Earlham Computing Service) has been or is currently slow to respond to your requests there is a pretty good reason.
Just wanted to take a moment to to let everyone know that there are some new printers available to students, staff and faculty.
There is a new printer in Mullen, well it's been there for a couple of weeks, but it is brand new. There are instructions on how to add that printer posted in the Lab.
Just today I got a printer installed in the Bethany Study Room. There are also instructions on how to add it post right next to the printer.
If anyone has trouble getting these setup please feel free to get a hold of me.
Just wanted to take a moment and introduce myself. I'm Justin, the new Computing Support Specialist in SCS. I have met many of you already, but not everyone. So hello to those of you I have not had the pleasure of meeting.
Tutorial for Students
If you are using an Email client or mobile device that requires setting up IMAP and SMTP, the following are the settings you will want to use.
The Settings for retreiving email via IMAP are
Some email clients will want Server = zimbra.earlham.edu Port = 143 Connection Security = starttl Authentication method= Normal Password
other email clients may require
Server = zimbra.earlham.edu Port = 993 Connection Security = SSL/TLS Authentication Method = Normal Password
For informaition on the new system, click here.
In an effort to make reporting an error as simple as possible, we have added the ability to submit a trouble ticket via email. To do this, all you need to do is send an email to email@example.com with a description of the problem (see below) and a trouble ticket will be automatically generated!
Computing Services Specialist
Seminary Computing Services
In order to better serve our users, I would like to take this time to go over SCS's Request Tracking system, GLPI. This software allows the user to submit support requests to an online database designed to track and manage ongoing technical issues in the Seminary community. One of the key features of this software is it's ability to keep the user updated on any progress as it's made. It also allows SCS to catalog and archive old solutions, which can enable faster response for known issues.